Major upgrade of website

The Nursing Council is undertaking a major upgrade of our website, including the database that supports the register of nurses, to improve the system for everyone.

This essential system update will happen from 9am Tuesday 7 November and we expect it to be completed on or before Monday 13 November.

This means parts of the website, including the MyNC, MyIQN and the State Final Exam (SFEX) portals, will not be able to be accessed. You will be unable to renew your practising certificate, complete an application to us or follow an application’s progress during this time.

We are aware this could present issues for some nurses so we will maintain a team of staff during working hours (08:30 – 17:00) every work day to ensure we’re able to assist you with any questions or concerns.

The website’s public register, information pages, and news items will remain available during this time.

We are also upgrading our payment systems and, as a result, account-to-account payments will no longer be available. We will have two payment methods on offer - credit or debit card (Visa and Mastercard only).

See our FAQs below for additional information.

Nursing Council system upgrade - FAQs

What is happening?

We are undertaking a major upgrade of our website, including the database that supports the register of nurses, to make it faster and with better functions so it improves the system for everyone.

When are you doing this?

The essential system upgrade is happening from 9am Tuesday 7 November and we expect it to be completed on or before Monday 13 November.

What does this mean for me?

Some areas of the website will be unavailable while this work occurs.

The MyNC, MyIQN, and the State Final Exam portal (SFEX) portals will not be able to be accessed during this time. This means you will not be able to renew your annual practising certificate, make an application to us, follow the progress of any application or submit any additional information during this time.

The public register, information pages, and news items will remain available for the duration of the upgrade.

I have questions so who do I contact?

Throughout this time, we will maintain a team of staff during working hours (08:30 – 17:00) every work day to ensure we’re able to assist you with any questions or concerns.

We understand it may be an anxious wait to make an application or receive an update but this downtime is necessary to upgrade the system, and once it is up and running again, we will continue processing applications as normal.

Please contact us at [email protected] if you have any questions.